Intern, Technical Writer

ABOUT THE COMPANY

We are a startup with BIG dreams – revolutionize the way businesses collaborate to build next-generation customer engagement platforms, creating exceptional values for users and businesses together.

Our coalition loyalty platform enables consumers to earn rewards conveniently and joyfully by interacting with the brands of their choices across a nationwide merchant network that today reaches 30% of the Vietnamese consumers. We aim to redefine the omnichannel shopping experience and set the standards on how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency, and product personalization.

TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.


WHAT YOU WILL BE RESPONSIBLE FOR

  • Work with product managers, product marketing, and engineers to produce and maintain
    world-class documentation, including: User Guides, Integration Guides, API Developer Guides.
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in training documentation
  • Monitor metrics on the usage of training materials as well as direct customer feedback to
    prioritize future training investments.
  • Learn complex concepts, and communicate the information in a way that is engaging and
    understood by users

YOU WILL HAVE THE FOLLOWING SKILLS & EXPERIENCE

  • BA in Information Technology, Management Information System or relevant other major
  • Strong written and verbal communications and experience working with content in multiple
    mediums.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-
    paced, changing environment.
  • A positive attitude, willing to jump in and tackle new challenges.

WHAT WE OFFER

Opportunity to be part of a pioneer team of a digital start-up with huge growth opportunity and strong backing from two organizations that are market and innovation leaders in their respective industries.

Other benefits:

  • Opportunities to become a full-time employee at TAPTAP.
  • Allowance: 5,000,000 VND/month.
  • Gathering activities on special occasions (Christmas, New Year, Women’s Day, etc.).
  • Snacks, tea and coffee are ready to serve.
  • A flexible environment with super fun and enthusiastic colleagues.